Operations Management Trainee

About the Role

The Operations Management Trainee program is designed for individuals interested in the transportation industry, offering an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train. This fast-paced program touches every aspect of the business unit, providing proven industry knowledge, skills, and resources to develop an operations & fleet maintenance background. Progression is based on performance, with a typical path to Ops Supervisor. Relocation within the business unit is required at the conclusion of the training program.

Key Responsibilities

• Support the shop management process.
• Assist in cost savings, customer retention, and metric-based initiatives.
• Work cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management.
• Manage customer relationship activities, including customer interface, proactive management, issue resolution, and satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policy and process adherence for optimization.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Perform other duties as assigned.

Requirements & Tech Stack

• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization.
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills including spreadsheet and word processing software packages (Advanced).
• Basic understanding of Business Finance, controls and metrics (Beginner).

Qualifications

• Completed 4-year college degree.
• 1 year or more in customer service with issues resolution experience (Preferred).

Location

• Norton MA

Schedule

• Monday - Friday
• Hours: 1:00pm to 9:30pm

Compensation

• Pay Type: Salaried
• Minimum Pay Range: $60K
• Maximum Pay Range: $61K
• Paid weekly.
• Compensation is influenced by relevant experience, education, work location, market data, internal equity, and internal salary ranges.
• May be eligible for annual bonus, commission, and/or long-term incentive plan.

Benefits

For all Full-time positions:

• Comprehensive health and welfare benefits:
• Medical
• Prescription
• Dental
• Vision
• Life insurance
• Disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.