Associate CHB Coordinator

About the Role

The Associate CHB Coordinator is an entry-level position offering foundational experience in customs brokerage operations. This role supports customs entry preparation, documentation review, and operational tasks while learning about customs regulations and brokerage processes. The position contributes to team productivity, compliance, and service quality, laying the groundwork for future advancement within the Customs Brokerage function.

Key Responsibilities

• Assist with preparing and processing customs entries under guidance.
• Review shipment documentation for completeness, accuracy, and compliance.
• Support adherence to customs regulations, client SOPs, and internal procedures.
• Escalate documentation discrepancies, compliance concerns, and non-routine situations.
• Participate in training programs, coaching sessions, and developmental opportunities.
• Build knowledge of customs regulations, brokerage procedures, and industry requirements.
• Seek and apply feedback to improve performance and technical proficiency.
• Shadow senior team members for exposure to client interactions and regulatory processes.
• Support administrative and operational activities for efficient team performance.
• Maintain shipment files, documentation, and system records accurately and timely.
• Enter and manage data within brokerage systems and related platforms.
• Assist with workload management and completion of assigned processing tasks.
• Identify documentation discrepancies, data errors, and routine processing issues.
• Research and resolve basic issues using established procedures and resources.
• Collaborate with team members to address operational challenges.
• Escalate complex regulatory, client, or shipment-related issues to leadership.
• Partner with team members to support brokerage operations and client service objectives.
• Participate actively in team meetings, coaching discussions, and knowledge-sharing.
• Communicate questions, concerns, and status updates clearly and professionally.
• Demonstrate reliability, responsiveness, and a team-oriented approach.
• Perform other duties as assigned.

Requirements & Tech Stack

• Foundational understanding of customs brokerage operations and import processes.
• Ability to review and validate shipment documentation.
• Basic proficiency in Microsoft Office Suite.
• Ability to learn customs brokerage systems and technology platforms.
• Data entry and record management accuracy.
• Attention to detail and documentation accuracy.
• Organization and prioritization skills.
• Time management in a fast-paced environment.
• Effective written and verbal communication.
• Ability to learn and apply new information quickly.
• Demonstrated ability to learn new systems and processes.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail and organizational skills.
• Strong verbal and written communication skills.
• Ability to work effectively in a team environment.
• Bachelor's degree in Business, Logistics, Supply Chain, International Trade, or a related field (preferred).
• Internship, coursework, or prior exposure to logistics, customs brokerage, or international trade (preferred).
• Proficiency with Microsoft Office applications (preferred).
• Experience working with data, documentation, or operational systems (preferred).