Graduate Assistant in Alumni Engagement and Marketing & Communications

About the Role

The Graduate Assistant for Alumni Engagement and Marketing & Communications at Carroll University will gain practical experience in various facets of alumni engagement and marketing.

Key Responsibilities

• Represent Carroll University at internal and external events.
• Assist with the coordination of event logistics, including planning, vendor outreach, preparing materials, photo/video coverage, execution, attendance, and follow-up.
• Attend large university events such as Homecoming, Reunion & Family Weekend, Distinguished Alumni Awards Ceremony & Dinner, Pioneer Golf Classic, and Commencement, subject to availability.
• Process event registrations in the database.
• Support the alumni engagement team with maintaining accurate alumni data, including updating contact information, tracking engagement, and recording event attendees.
• Assist the Web Content Specialist with monitoring website content for updated photos, videos, and information.
• Perform website updates and maintenance on carrollu.edu.
• Assist the Social Media Specialist with asset needs for various Carroll social media platforms (TikTok, Facebook, Instagram, LinkedIn).
• Perform other office duties, such as answering the alumni office line, mailings, printing, and greeting visitors.
• Perform other duties and projects as assigned.

Requirements & Tech Stack

• Bachelor's degree is required.
• Microsoft Office Suite (Word, Excel, PowerPoint) proficiency is required.
• Experience with databases is a plus.
• Willingness to learn, or existing familiarity with, Adobe Photoshop.
• Eagerness to learn and adapt to evolving digital tools and technologies.
• Maintain full-time status in an eligible Carroll University graduate program is required.
• Two-year employment term for this position.

Qualifications

• Previous experience in event planning and communications is preferred.
• Previous experience working in higher education is preferred.
• Ability to maintain a high level of confidentiality.
• Strong interpersonal and organizational skills.
• Ability to perform a variety of tasks simultaneously.
• Strong attention to detail.
• Ability to work effectively with diverse individuals.
• Ability to work independently or in a team environment.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Self-motivated and detail-oriented.
• Strong analytical, critical thinking, problem-solving abilities.
• Customer service experience is strongly preferred.
• Candidates must be willing and able to support and advance the University mission.