Donation Center Attendant I

About the Role

Accept donations on behalf of Goodwill at standalone or storefront donation centers. Provide excellent customer service to donors.

Key Responsibilities

• Opens and closes assigned donation center site, as scheduled.
• Accepts donations, greets and assists donors, and accurately completes donation receipts.
• Politely refuses and refers donors to other locations when necessary.
• Maintains the interior and exterior of the site in a clean and organized manner, including sweeping, storing donations, and picking up debris.
• Empties and maintains the cleanliness of the Unattended Donation Center (UDC) if applicable.
• Accurately completes daily administrative tasks, including daily counts of all donors, sorting and submitting donation receipts, and daily tally sheets.
• Safeguards all donations and company property from damage and theft.
• Treats all donations and company property with respect and care.
• Communicates supply needs, unusual situations, and safety concerns accurately and in a timely manner to the appropriate Supervisor or Coordinator.
• Safely and accurately loads donations into bins and organizes them inside donation trailers.
• Assists Truck Helpers and Truck Drivers in loading donations into Goodwill trucks, if needed.
• Communicates daily with Dispatch regarding current product volumes and any transportation/service needs.
• Performs other miscellaneous duties as assigned or directed.

Qualifications

• High School Graduate or General Education Degree (GED) preferred.
• Six months to one year customer service related experience preferred.

Skills & Abilities

• Excellent customer service skills.
• Ability to maintain a clean and organized environment.
• Ability to safeguard donations and company property.
• Accurate completion of tasks.
• Ability to communicate effectively.