Mahjong Trainer and Guest Services Associate

Scottsdale, Arizona

Part-Time / Full-Time | On-Site

About Les Jeux

Les Jeux is an elevated social game lounge that redefines how people gather, connect, and play. Featuring Mahjong, classic board games, and card games, Les Jeux aims to bring people together in a fun, vibrant, and thoughtfully designed social setting.

Position Overview

Seeking an outgoing, energetic, and knowledgeable Mahjong Instructor & Guest Services Associate. This role combines Mahjong instruction with hospitality and guest services. The ideal candidate is passionate about Mahjong, enjoys teaching, and thrives in a fun, social environment.

Key Responsibilities

Mahjong Instruction & Game Assistance

• Lead Mahjong lessons for beginners, individuals, and groups.
• Teach guests the fundamentals of Mahjong, including rules, tile identification, gameplay, and strategy.
• Provide clear, engaging, and easy-to-follow instruction.
• Assist guests with questions during their games.
• Set up Mahjong tables with tiles, racks, mats, and necessary accessories.
• Ensure Mahjong sets are complete, organized, and properly maintained.
• Coordinate Mahjong lessons, group sessions, and special events.
• Create a welcoming and encouraging environment for guests learning to play.
• Assist guests with classic board games and card games as needed.

Guest Experience & Hospitality

• Greet and welcome guests upon arrival.
• Check in guests, confirm reservations, and escort guests to their assigned tables.
• Provide exceptional customer service and create a fun, social atmosphere.
• Answer questions regarding games, pricing, reservations, lessons, and lounge offerings.
• Assist guests with selecting games and preparing their tables.
• Remain attentive to guest needs throughout their visit.
• Encourage guests to return for additional lessons, game nights, and social gatherings.
• Handle guest concerns professionally and communicate issues to management.

Phones, Reservations & Bookings

• Answer incoming phone calls promptly and professionally.
• Book, confirm, modify, and cancel reservations using the company's booking system.
• Assist guests with scheduling Mahjong lessons, game tables, and group reservations.
• Respond to questions regarding availability, pricing, lessons, and private events.
• Manage guest check-ins, walk-ins, and seating arrangements.
• Maintain accurate reservation information and communicate special requests to management.

Food, Beverage & Lounge Operations

• Restock water, beverages, food, snacks, and guest amenities.
• Maintain clean, organized, and fully stocked guest service areas.
• Monitor inventory levels and notify management when supplies are running low.
• Clean, organize, and reset game tables between reservations.
• Maintain Mahjong equipment, game pieces, and accessories.
• Ensure the lounge, seating areas, and photo opportunities remain clean and presentable.
• Assist with opening and closing procedures.
• Follow company policies, hospitality standards, and applicable food safety procedures.
• Support management and fellow team members with daily operational needs.

Qualifications & Requirements

• Strong knowledge of Mahjong and the ability to confidently teach beginners is required.
• Experience playing American Mahjong preferred.
• Previous experience teaching Mahjong or leading group lessons is highly preferred.
• Friendly, outgoing personality with excellent communication skills.
• Patient, approachable, and comfortable teaching individuals and groups.
• Previous hospitality, customer service, or entertainment experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable answering phones, managing reservations, and assisting guests.
• Ability to multitask in a fast-paced, social environment.
• Reliable, professional, punctual, and team-oriented.
• Availability to work evenings, weekends, and holidays as needed.