Operations Management Trainee, Fleet Services

About the Role

This fast-paced program provides industry knowledge, skills, and resources to develop your operations and fleet maintenance background. It touches every aspect of the business unit, allowing you to carve out your own career path and promote from within based on performance. The ideal progression is to Ops Supervisor. This is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train.

Key Responsibilities

• Support the shop management process.
• Assist in cost savings, customer retention, and metric-based initiatives.
• Work cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management.
• Provide quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policy and processes are followed to optimize them.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Relocation within the business unit at the conclusion of the training program is required.
• Perform other duties as assigned.

Requirements & Tech Stack

• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Ability to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization.
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages (Advanced).
• Basic understanding of Business Finance, controls and metrics (Beginner).

Qualifications

• Completed 4-year college degree.
• 1 year or more in customer service with issues resolution experience (Preferred).

Location: Austin, TX

Schedule: Monday - Friday, 7:00 am to 3:30 pm

Salary: Paid weekly