Brand Representative

About the Role

Brand Representatives bring the store experience to life by engaging customers with care, representing the brand authentically, and helping create a welcoming environment. This role is for someone who enjoys connecting with customers, assisting them, and maintaining a well-presented store environment.

Key Responsibilities

• Customer Experience:
• Provide warm, welcoming, and attentive service to all customers.
• Anticipate needs, initiate conversation comfortably and naturally.
• Offer product support and styling guidance across categories.
• Sales Floor Maintenance:
• Support product replenishment.
• Maintain a clean, organized, and visually consistent sales environment.
• Ensure presentation standards are met, including folding, hanging, and sizing.
• Cash Wrap Operations:
• Accurately and efficiently process purchases, returns, and exchanges.
• Ensure a friendly and positive checkout experience.
• Online Orders:
• Support Save the Sale orders.
• Fulfill In-Store Pick-Up orders.
• Package ship-from-store orders to create a seamless omni-channel experience.