Claims Rep Entry Level-Motorcycle

About the Role

This is an entry-level Claims Representative position within the Motorcycle Unit, located at the Davenport, IA office. This role follows a hybrid work model and is not available for remote work.

Key Responsibilities

• Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, accident details, and other pertinent information.
• Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
• Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
• Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions.
• Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
• Ability to obtain and maintain state licensing requirements.

Requirements & Tech Stack

• Bachelor’s degree or equivalent work experience.
• Technological aptitude.
• Ability to travel as necessary to satisfactorily complete job responsibilities.

Qualifications

• A learning nature, empathy, and interpersonal skills.
• A strong desire to assist customers.
• Ability to professionally communicate verbally and in writing.
• Ability to exercise effective time management skills.
• Previous insurance-related and/or customer service experience is preferred.