Enrollment Pharmacy Technician

About the Role

Love pharmacy but ready to leave the retail counter behind? As a Bilingual Enrollment Pharmacy Technician at TrustRx Pharmacy, you’ll put your pharmacy knowledge to work entirely by phone — no walk-in customers, no drive-thru line, no nights or weekends, in a calm, low-stress environment. You’re the friendly first voice patients, prescribers and referral partners hear when they reach us, helping them in English and Spanish to get set up quickly so patients receive their medications without delay.

Key Responsibilities

• Serve as the first point of contact, in English and Spanish, for every patient, prescriber and referral partner, answering the phone and completing intake to following up on refills and address updates.
• Accurately record patient demographics, prescription, prescriber, insurance and referral information in the pharmacy system; maintain and update existing referral records.
• Help patients, physicians, law offices, sales reps and insurance providers by phone throughout a steady day, with clear workflows and a supportive team behind you. Resolve issues on the first call whenever possible.
• Contact prescriber offices to obtain or clarify prescriptions and missing information, and work with insurance providers to confirm coverage.
• Partner with the fulfillment team and carrier contacts to schedule first fills, expedite deliveries and resolve workflow issues.
• Log detailed notes for every interaction, share account details with relevant departments and alert sales reps to account exceptions so referrals become active patients.
• Route clinical questions and medication concerns to the pharmacist.
• Spot opportunities to improve quality, workflow efficiency and internal procedures that drive referral conversions.
• Protect patient privacy and follow HIPAA, Arizona State Board of Pharmacy rules and company policies at all times.

Requirements & Tech Stack

• High school diploma or GED.
• Fluent in English and Spanish.
• Active Arizona Pharmacy Technician license, or a Pharmacy Technician Trainee license with the ability to become fully licensed.
• Strong customer service background with professional phone etiquette and conflict-resolution skills.
• Comfortable spending most of the day on the phone, with accurate data entry and proficiency in databases, Windows-based applications and software support systems.
• Available Monday through Friday, 9 a.m. to 5 p.m.

Preferred Qualifications

• National certification (PTCB CPhT or NHA ExCPT), or Pharmacy Technician Trainee status.
• Working knowledge of prescription medications.
• Specialty, mail-order or call-center pharmacy experience.
• Experience handling referrals from physicians, law offices or sales teams.
• Experience with insurance verification and prior authorizations.
• Experience with pharmacy management systems and CRM tools.

Core Competencies

• Exceptional bilingual verbal and written communication.
• Empathy and patience.
• Proactive problem solving.
• Strong multitasking.
• Acute attention to detail.
• Ability to stay calm and friendly on the phone throughout the day.

Work Environment

• On-site at our Phoenix, AZ pharmacy office.
• Working from your own desk with a computer and headset.
• Calm, low-stress, phone-based team setting with no walk-in customers.
• Set Monday–Friday, 9-to-5 schedule with scheduled breaks.

Compensation & Benefits

• $20– $24.50 per hour (based on experience).
• Company-funded HSA contributions of $2,000– $4,000 a year.
• 401(k) match from day one.
• Medical coverage with PPO and HSA plan options.
• Dental and vision coverage.
• Paid time off and company holidays.
• Paid parental and pregnancy disability leave.
• Company paid life and AD&D insurance.
• Employee Assistance Program (EAP).
• Employee discounts on travel, entertainment, fitness, dining, and more.