MEMBER RESOURCE CENTER REPRESENTATIVE

About the Role

Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls, and electronic communication in the member resource center to assist in achieving Greater Nevada goals.

Key Responsibilities

• Consistently perform at high levels of effectiveness through communication with members telephonically, through video, and online digital communication channels.
• Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video, or electronic communication channels.
• Effectively and accurately communicate with members in writing via secure messaging, chat, text, email, or fax.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Requirements & Tech Stack

• Telephone
• Video
• Online digital communication channels
• Secure messaging
• Chat
• Text
• Email
• Fax
• Bank Secrecy Act

Qualifications

• 6+ months of customer service experience (retail, hospitality, financial services, or similar)
• Previous call center experience preferred
• Previous Financial Institution experience preferred
• Bilingual is a plus

Skills & Competencies

• Enjoy working with the public over the phone and through video chat
• Effective verbal communication skills
• Effective relationship-building skills
• Effective time management skills
• Problem resolution skills and experience
• Optimizes work processes
• Drives engagement
• Self-development
• Action oriented
• Decision quality

Physical Demands

• Regularly required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods.
• Frequently required to stand, walk, reach with hands and arms, bend, and kneel.
• Occasionally required to lift and/or move up to 20 pounds.

Location

• Reno at the Reno Operations Center.

Compensation & Benefits

• $17.07 - $23.56 per hour
• Compensation is dependent on experience.
• Medical, dental, and vision plans (90% employee cost, ~75% dependent cost).
• Health Savings Account contributions.
• Supplemental insurance and life insurance plans.
• Paid time off, including vacation, sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day, and sabbatical leave after every seven years of employment.
• Paid time to volunteer.
• Employee product and service discounts.