IT Technician

About the Role

FSB Architects + Engineers is seeking an IT Technician to provide hands-on and remote technical support for employees. This role serves as the first point of contact for technology questions, troubleshooting hardware and software issues, preparing equipment for new employees, and supporting essential systems.

Key Responsibilities

• Serve as the first point of contact for help desk inquiries and respond to tickets within established service standards.
• Troubleshoot hardware, software, network, and operating system issues through resolution.
• Document support requests, troubleshooting steps, actions taken, and final solutions.
• Install, configure, image, repair, and replace computers, software, servers, switches, network devices, and related equipment.
• Set up workstations and verify equipment and account access for new employees.
• Provide on-site and remote technical support to employees.
• Support Microsoft 365 applications, Windows operating systems, Active Directory, and remote support tools.
• Assist with Teams, Logitech, and other audio and video conferencing systems.
• Create user instructions and technical documentation for common processes.
• Participate in a rotating schedule for new-hire technology training.
• Collaborate with Technology team members and departments across the organization.

Requirements & Tech Stack

• Working knowledge of computers, networks, software, and Windows operating systems.
• Familiarity with Microsoft 365, including Outlook, Word, Excel, and PowerPoint.
• Understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and firewalls.
• Familiarity with servers, switches, network devices, and related hardware.
• Microsoft 365
• Windows operating systems
• Active Directory
• Remote support tools
• Teams
• Logitech
• Audio and video conferencing systems

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent education and experience.
• Up to two years of desktop support, help desk, or related IT experience.
• Experience with IT service management practices and ticketing systems such as ServiceNow preferred.
• CompTIA A+, Network+, Security+, Cisco CCNA, or relevant Microsoft certification preferred.
• Strong troubleshooting, organization, and time-management skills.
• Clear written and verbal communication skills.
• Customer-focused approach and ability to work effectively with users of varying technical abilities.
• Ability to learn new technologies and adapt to changing priorities.
• Ability to work collaboratively within a team environment.

Work Arrangement & Travel

• This is a full-time position with typical working hours of 8:00 a.m. to 5:00 p.m., Monday through Friday.
• Occasional travel may be required to provide on-site support.
• Some after-hours, weekend, or overtime work may be required based on business and support needs.
• Must be able to occasionally lift, carry, push, or pull equipment weighing up to 20 pounds.