Junior Operations Associate

About the Role

Harbor is seeking an Alliances & Partner Operations Associate to support the growth and success of our strategic partnerships. In this role, you will help coordinate partner activities, maintain and analyze business data, track opportunities, and support initiatives that strengthen Harbor's relationships with its partners. Working closely with colleagues across Sales, Marketing, and Delivery, you will gain valuable exposure to strategic partnerships, business operations, and emerging technologies, including AI-enabled solutions. This is an excellent opportunity for a recent graduate or early-career professional who enjoys working with data, solving problems, organizing information, and collaborating with others. The ideal candidate is curious, detail-oriented, proactive, and eager to develop their skills in a fast-paced, professional services environment. This is a hybrid position working from our Chicago headquarters office with some remote flexibility.

Key Responsibilities

As an Alliances & Partner Operations Associate, you will contribute to the success of our partnerships by:

• Supporting the day-to-day operations of Harbor's strategic partner programs, helping coordinate activities, track progress, and ensure timely follow-up on key initiatives.
• Maintaining accurate partner and opportunity information in Salesforce and other business systems, supporting reporting and visibility into partnership activities.
• Collecting, organizing, and analyzing data to help identify potential business opportunities, partner overlap, and areas for growth using tools such as Excel and Crossbeam.
• Assisting with business research, market analysis, and opportunity tracking to support partnership planning and decision-making.
• Coordinating partner meetings and business reviews, including scheduling, preparing agendas and presentation materials, documenting action items, and tracking next steps.
• Collaborating with Sales, Marketing, Delivery, and other internal teams to support partner-related projects and initiatives.
• Preparing reports, presentations, and summaries that communicate partnership activities, progress, and key insights.
• Supporting projects involving new technologies and AI-enabled solutions, helping track activities, milestones, and opportunities for adoption.
• Assisting with the coordination of interns and other team resources, as needed.
• Proactively identifying opportunities to improve processes, organize information, and help the team work more efficiently.

Requirements & Tech Stack

• Permanent U.S. work authorization.

Qualifications

• Bachelor's degree, preferably in Business, Finance, Economics, Marketing, Analytics, or a related field.
• Strong analytical and problem-solving skills, with the ability to collect, organize, and interpret information.
• Proficiency in Microsoft Excel and PowerPoint, including the ability to work with data and create professional presentations.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple assignments and meet deadlines.
• A collaborative, team-oriented approach with the ability to work independently when needed.
• Curiosity, initiative, and a willingness to learn new technologies, systems, and business processes.

Preferred Qualifications

• Internship, project, or other relevant experience in business operations, consulting, sales, marketing, or a professional services environment.
• Familiarity with CRM systems such as Salesforce or data visualization tools such as Power BI or Tableau.
• Interest in strategic partnerships, business development, technology, or the legal services industry.
• Exposure to data analysis, business research, or project coordination through coursework, internships, or extracurricular activities.
• Ability to work onsite in Harbor's Chicago office is a plus.