Bilingual Client Services Specialist
TCS Fuel
Memphis, TNFresher8m agovia LinkedIn
About the Role
As a Bilingual Call Center Representative (English/Spanish), you will interact with clients, provide information, answer questions, troubleshoot issues, and resolve client concerns. This position requires fluency in speaking, reading, and writing both Spanish and English.
- Shift: Thursday - Monday, 7 am - 4 pm (Tuesday and Wednesday off).
- Starting Pay: $17.40 per hour.
- Shift Premiums: Applicable for weekend shifts.
- Training: Initial training will be conducted onsite, transitioning to hybrid work. Candidates should be local to the greater Memphis area.
Key Responsibilities
- Answer inbound calls and emails, resolve client issues, answer questions, and address product functionality in a timely and professional manner.
- Identify and escalate priority issues.
- Route calls to the appropriate resource, if needed.
- Set up and assist new accounts in the internal system, ensuring correct discounts are in place.
- Create hard copy file accounts with all relevant information.
Requirements & Tech Stack
- Fluency in reading, writing, and speaking both English and Spanish.
- High School Diploma.
- Telephone Etiquette.
- Experience in an office environment, customer service, or the transportation industry.
Preferred Qualifications
- Previous customer service experience, preferably in a call center.
- Microsoft Office.
- Some college or equivalent experience.