NOC Analyst I (evenings/overnight)
I.T. Right, Inc - A VC3 Company
United States0–27 yrs8m agovia LinkedIn
About the Role
- Role: NOC Analyst I (evenings/overnight)
- Department: Infrastructure & Security
- Employment Type: Full Time
- Workplace Type: Fully remote
- Schedule: Weekdays, approximately 6:00 PM - 3:00 AM EST.
- This is an entry-level position offering the opportunity for growth and development.
Key Responsibilities
- Monitor network and system performance using various monitoring tools and software.
- Identify and troubleshoot network and system issues, escalating as necessary.
- Perform basic system and network configurations and deployments.
- Maintain accurate documentation of network and system configurations and changes.
- Collaborate with cross-functional teams to resolve issues and implement solutions.
- Monitor and respond to alerts and notifications generated by network and system monitoring tools.
- Provide timely and effective communication of network and system issues to internal and external stakeholders.
- Participate in on-call rotation and respond to after-hours incidents as needed.
- Ensure tickets are properly created and notated to account for time.
- Manage personal workload and ensure that Service Level Agreements (SLAs) are met.
- Perform additional duties as required.
Requirements & Tech Stack
- Experience with network and system monitoring tools.
- ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG are a plus.
- Knowledge of networking concepts such as TCP/IP, routing, and switching.
- Basic understanding of server and operating system concepts, including Windows and Linux.
Qualifications
- Associate's degree in Computer Science or related field, or equivalent work experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team-oriented environment.
- Attention to detail and ability to prioritize multiple tasks.
- Willingness to learn and adapt to new technologies and processes.