Customer Service Associate

About the Role

• We are Farmers – a team with a passion for purpose and making a real difference in people’s lives.
• We deliver peace of mind when it matters most.
• Our results-driven, high-performance culture thrives on creativity, accountability, and bold solutions.
• Growth is a way of life for both the organization and every individual on our team.
• We tackle challenges head-on, learn from every experience, and measure our impact on the customers who trust us.
• Join a supportive community where helping others is at the heart of what we do.

Department and Training Overview

• Start Date: Monday, January 25, 2027
• Paid Training: Monday-Friday, 8:00 AM - 4:45 PM Central Time / 9:00 AM - 5:45 PM Eastern Time, 8 weeks.
• Work Location: This is a fully remote position. Applicants must reside within 50 miles of one of the following office locations for future promotional opportunities:
• Caledonia, MI
• Kansas City, KS
• Oklahoma City, OK
• St. Louis, MO
• Starting Pay: $18.23–$20.66 per hour, based on geographic location and experience.
• Spanish Bilingual Candidates may be eligible for a 10% pay differential.
• Must provide own chair and desk, in addition to having a dedicated workspace, free of noise and distractions.

A Day in the Life of a Customer Service Associate

• As a valued member of a diverse and collaborative team, you play a key role in supporting our customers.
• Assist with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
• Take inbound calls remotely, with access to a variety of shift options.
• Work in a structured environment, taking calls up to 7 hours of your day.
• Guide customers through the claims process, setting clear expectations.
• Document each interaction with care, ensuring accuracy and attention to detail.
• Collaborate with a supportive team environment, led by a dedicated supervisor.

Essential Job Functions

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties.
• Provides customers with an explanation of the claim process.
• May authorize services such as roadside assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Key Qualifications

• Strong verbal communication and active listening skills.
• Proficient in both written and spoken English.
• Assumes personal accountability for actions and outcomes.
• Possesses flexibility to work in a fast-paced, dynamic environment.

Experience & Skill Requirements

• Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously.
• Ability to troubleshoot connectivity issues, if needed.
• Typing speed of at least 30 WPM with 90% accuracy.
• Customer service experience is highly preferred.
• Remote contact center experience is a plus, but not required.

Education Requirements

• High School Diploma or equivalent required.

Physical Actions & Environment

• Operates in an open office working environment with normal and customary distractions, noise, and interruptions.
• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information.
• Visually verifies and reads information.
• Visually locates material, resources, and other objects.
• Ability to operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

• Competitive salary commensurate with experience, qualifications, and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Job Location(s)

• US - KS - Kansas City
• US - MI - Caledonia
• US - MI - Grand Rapids
• US - MO - Kansas City
• US - MO - St Louis
• US - OK - Oklahoma City