Customer Service Representative

About the Role

As a Customer Service Representative (CSR), you will help people in your community access financial solutions. You will build connections with customers and process transactions such as check cashing, money transfers, and customer payments, while providing exceptional in-store experiences. This is an entry-level position with hands-on training, coaching, and development opportunities.

Key Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services to maximize customer success.
• Enter and maintain customer information with precision into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on-site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Uphold compliance with Company policies, procedures, and all relevant laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends (minimum 40 hours per week).

What We Offer

• Hourly wage: $21 per hour.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system with e-learning modules.
• Cross brand training to enable movement into opportunities at eleven brands across the country.
• Enrollment in a Key Holder Program for leadership potential.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Voluntary benefits including dental, vision, short-term and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more through the Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through the Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in the first year.
• Relaxed, business casual dress code that includes jeans and sneakers.

Requirements & Tech Stack

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet physical demands including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Preferred Qualifications

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Bilingual (English/Spanish) is a plus.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.