Customer Service Representative

About the Role

GEM is seeking a friendly, motivated, and professional Customer Service Representative to support customer interactions, answer questions, and help deliver a positive experience. This role is an excellent opportunity for individuals who enjoy working with people, developing communication skills, and building a foundation for long-term professional growth.

Key Responsibilities

• Welcome customers and create a friendly, professional first impression.
• Listen to customer questions and provide clear, accurate information.
• Assist customers with general inquiries and direct them to the appropriate resources.
• Communicate product, service, and campaign information in an approachable manner.
• Build positive relationships through active listening and respectful communication.
• Support customer-facing activities, promotional events, and engagement initiatives.
• Work collaboratively with team members to maintain high standards of customer service.
• Share customer feedback and recurring questions with appropriate team members.
• Participate in training and coaching to improve service quality and communication skills.

Qualifications

• Strong verbal communication and interpersonal skills.
• A positive attitude and a genuine interest in helping people.
• Professionalism, reliability, and punctuality.
• Ability to work effectively in a team-oriented environment.
• Willingness to learn, receive feedback, and adapt to changing priorities.
• Strong problem-solving skills and attention to detail.

Previous experience in customer service, retail, hospitality, sales, or another customer-facing role is an advantage but not required if entry-level training is provided.

Applications are encouraged from candidates with transferable skills eager to learn and grow.

What We Offer

• Opportunities to develop customer service and communication skills.
• Hands-on experience in customer engagement and brand representation.
• A collaborative environment with opportunities for learning and feedback.
• Training relevant to the position.
• Opportunities to take on additional responsibilities based on performance and business needs.