Support Business Analyst

About the Role

Analytic Partners is seeking a Support Business Analyst to bridge the gap between users and software, supporting the product and translating business requirements into specifications for enhancements.

Key Responsibilities

• Develop deep knowledge of data, platform, and system dependencies to act as a subject matter expert and trusted advisor.
• Translate business requirements into feature specifications.
• Support project teams and customers in understanding and using existing features.
• Provide data collection, preparation, and validation support.
• Collaborate with project teams, customers, Product Managers, and Engineers to analyze and resolve issues.
• Conduct research and analysis to understand business, process, and product challenges; recommend resolutions.
• Gather and analyze data to understand needs and track against OKRs.
• Write requirements, functional specifications, and supporting documentation for new and updated features.
• Test new and updated features and functionality.
• Work closely with Engineers on feature development to ensure alignment to specifications.
• Work with QA Engineers to ensure successful test strategy planning and test case execution.
• Use tools such as JIRA to manage requests and requirements, develop delivery schedules, and communicate across broader teams.

Requirements & Tech Stack

• Bachelor’s or Master’s degree in STEM, Economics, or Statistics.
• 0-2 years of work experience as a Data Analyst or in a Product support role.
• Knowledge of SQL, relational databases, data cloud platforms, or ETL tools.
• Knowledge of Office 365.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to influence stakeholders and collaborate to determine acceptable solutions.
• Excellent multitasking and time management skills to manage stakeholders and meet deadlines.
• Nice to have: Experience with Jira and Confluence.

What We Value

• Positive energy and passion for working with data.
• Continuous learning and personal/professional growth.
• Thriving in collaborative environments; active communication and active listening.
• Ability to pivot and adapt to change.
• "Can do" attitude and ability to create high-quality work on quick timelines.
• Owning problems and opportunities for innovation.
• Being part of a winning, team-oriented environment.