Support Business Analyst
Analytic Partners
About the Role
Analytic Partners is seeking a Support Business Analyst to collaborate with business and technology teams to bridge the gap between users and software. This role will support the product by understanding, translating, and developing requirements for product enhancements. The Business Analyst will utilize tools like JIRA to manage requests and requirements, develop delivery schedules, and facilitate communication across teams.
Key Responsibilities
- Act as a subject matter expert, developing deep knowledge of data, platform, and system dependencies.
- Serve as a trusted advisor for project teams and customers.
- Translate business requirements into feature specifications.
- Support project teams and customers in understanding and using existing features.
- Provide support for data collection, preparation, and validation to project teams and customers.
- Collaborate with project teams, customers, Product Managers, and Engineers to analyze and resolve process and product-related issues.
- Conduct research and analysis to understand business, process, and product challenges, and recommend solutions.
- Gather and analyze data to understand needs and track progress against OKRs.
- Write requirements, functional specifications, and supporting documentation for new and updated features.
- Test new and updated features and functionality.
- Work closely with Engineers on feature development to ensure alignment to specifications.
- Collaborate with QA Engineers to ensure successful test strategy planning and test case execution.
Requirements & Tech Stack
- Experience with JIRA and Confluence (nice to have).
- Knowledge of SQL, relational databases, data cloud platforms, or ETL tools.
- Knowledge of Office 365.
Qualifications
- Bachelor’s or Master’s degree in STEM, Economics, or Statistics.
- 0-2 years of work experience as a Data Analyst or in a Product support role.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Ability to influence stakeholders and collaborate to determine acceptable solutions.
- Excellent multitasking and time management skills to manage stakeholders and meet deadlines.