Associate Business Analyst, Client Success

About the Role

As an Associate Business Analyst at Equus Software, you will be part of the Global Client Success team. The focus of the role is to provide innovative solutions and solve problems to meet the client's technical requirements, working as a team. You will support a team of business and senior business analysts by assisting with:

• Onboarding the Equus Workforce Solutions
• Ongoing technical configuration
• Troubleshooting
• Replication of application issues
• Testing of system upgrades
• Staying current on the most recent application enhancements

This is an entry-level opportunity for recent graduates with a strong desire to learn, a keen eye for detail, and a commitment to excellence. This position will be on a hybrid work set-up, with a minimum of 2 days/week in the Plano office.

Key Responsibilities

• Effectively problem-solve issues to resolution, partnering with your team for additional support when needed.
• Organize client technical information during client meetings by taking meeting minutes/notes, detailing exact technical specifications.
• Perform requirement analysis, configuration, testing, and issue resolution.
• When requested, participate in or assist in the preparation of client webinars, conferences, demos, and other presentations.
• Decipher technical client build document requirements by writing test plans and test cases for quality assurance and user acceptance, including conducting QA testing and reporting results.
• Gain exposure to Equus products and client projects, both technical and functional, with hands-on assignments.
• Develop strong working relationships with clients and internal teams.
• May participate in a quarterly live chat rotation to provide client service.
• Participate in team standups and meetings.
• Participate in client working sessions.
• Participate in other Equus internal initiatives.
• Seek out information about the global mobility industry and software industries and apply that knowledge to day-to-day activities.

Requirements & Tech Stack

• Required: Experience with multiple software and system-based applications; Microsoft Office applications.
• Working or basic knowledge: Structured query language writing / SQL Server Management Studio understanding.
• Desired: Technical background with understanding and/or experience in software development and/or web technology.
• Desired but not required: Advanced Excel knowledge.
• Desired but not required: Knowledge and experience using Atlassian products: Confluence and Jira applications.
• Learned applications: Slack, ClickTime, Kantata, 15five, KnowBe4.

Qualifications

• Bachelor's degree in computer science or a related discipline from an accredited college/university.
• Analytical and conceptual thinking skills.
• Efficiently handle data-intensive and time-sensitive tasks.
• Excellent verbal and written communication, as well as organizational skills.
• Ability to quickly understand client needs and technical expectations.
• Ability to manage multiple priorities and deadlines.
• Strong analytical and detail-oriented skills.
• Team player with a positive attitude.