Customer Service Representative

About the Role

Spectrum is seeking a professional Customer Service Representative for their billing team. This role involves providing product knowledge and account support to customers in a fast-paced environment. The position requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. There is a December 13 Start Date with a Second Shift Schedule.

Key Responsibilities

• Answering inbound phone calls from customers related to billing inquiries.
• Empathizing with customers while accurately addressing their billing needs and meeting high customer service standards.
• Establishing and growing professional, positive relationships with Spectrum customers.
• Collaborating with management on customer issue escalations.
• Representing a Fortune 100 company with professionalism and courtesy.
• Navigating multiple computer programs and speaking with customers over the phone.

Requirements & Tech Stack

• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak and understand English.
• Navigating multiple computer programs.
• MS Office.
• Computer skills.
• Typing.

Qualifications

• Education: High school diploma or equivalent.
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service.
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient.
• Good listener.
• Multi-tasking problem-solver.
• Enthusiastic communicator.

Preferred Qualifications:

• Experience: 6+ months of customer service experience.
• Experience: 6+ months of experience working with computers and software applications.
• Previous work in cable operations or a telecommunications call center.