Customer Service Representative

About the Role

U-Haul is seeking friendly, motivated individuals for the position of Customer Service Representative. This role involves being the face of U-Haul's exceptional service, ensuring customers receive the help they need by inspecting and maintaining equipment, and using technology to dispatch and return equipment. This position offers on-the-job education.

Key Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.
• Other duties as assigned.

Requirements & Tech Stack

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Work involves moderate risks or discomforts requiring special safety precautions. May be required to use protective clothing or gear.
• Physical exertion includes long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Qualifications

• Ability to inspect and maintain equipment.
• Proficiency in using up-to-date technology for dispatch and return of equipment.
• People-oriented with a love for helping others.