Desktop Support Specialist

About the Role

Expedient Technology Solutions (ETS) is seeking a Desktop Support Specialist to join our team in Miamisburg, Ohio. This role offers opportunities for growth within the company, with clear paths for advancement.

Key Responsibilities

• Work assigned user account and workstation tickets, following ETS process and procedures.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users.
• Recommend and implement corrective solutions.
• Install, configure, test, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and software.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Load OS through imaging workstation systems.
• Collaborate with Desktop Support team members to ensure efficient operation of the organization's desktop computing environment.
• Receive and respond to incoming calls, emails, and/or work orders regarding desktop problems.
• Ensure desktop connections (e.g., network jacks, VPN) are in proper working order.
• Work with third-party support and PC equipment vendors, if necessary.
• Document and record time for all actions taken in the RMM system.
• Create and update internal documentation.
• Complete other duties as assigned.

Essential Skills

• Effectively communicate with clients and ETS team members.
• Be innovative and consultative when collaborating with clients.
• Follow ETS policies, procedures, and service delivery expectations.
• Collaborate with team members on projects and issues.
• Provide and receive training as necessary.

Requirements & Tech Stack

• Work scheduled hours Monday through Friday 8:00 AM – 5:00 PM, with after-hours support and project tasks as needed.
• Occasional travel to local customer sites may be required.
• Reliable transportation is necessary.
• Technical skills and knowledge involve, but are not limited to:
• Active Directory
• Email configuration
• OS and software installation/troubleshooting
• Basic networking

Qualifications

• Minimum of an associate degree in a related technical field is desired.
• Completion of company-specified certifications is required.
• 3 – 6 months of experience in a related technical role is preferred.
• Completion of process and technical training during the first 30 days is required, including shadowing team members, client communication expectations, and specific technical skills/knowledge.