Technical Support Specialist

About the Role

This entry-level IT support role provides technical end-user desktop support under supervision. You will assist with installing, configuring, troubleshooting, and maintaining desktop systems, workstations, and network-related technologies while supporting users across the organization.

Key Responsibilities

• Participate in the resolution of end-user desktop computer issues, including hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, performing daily backup procedures, liaising with third-party software/hardware vendors for problem resolution, and rolling out new software packages, upgrades, and new desktop hardware.
• Provide support and technical setup at some trade shows, which includes periodic travel.
• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned, including hardware, software, telecommunication, business application, customer connectivity, etc.
• Install and configure desktop systems and workstations.
• Support end users with technical issues under supervision.
• Assist with network-related troubleshooting activities.
• Perform all other duties as assigned.

Requirements & Tech Stack

• High school-level knowledge of computer hardware and software.
• High school degree, technical certifications, or equivalent work experience required.
• Hardware/software installation skills.
• Hardware/software troubleshooting skills.
• Basic understanding of software monitoring tools.
• Understanding of backup procedures.
• Good problem-solving and organizational skills.
• Ability to travel less than 25%.

Qualifications

• A+ Certification or other technology certifications are a plus.