Technical Support Specialist

About the Role

This is an entry-level IT support role providing technical end-user desktop support under supervision.

Key Responsibilities

• Participate in the resolution of end user’s desktop computer issues, including hardware, printer troubleshooting and configuration.
• Install software and/or hardware peripherals.
• Perform daily backup procedures.
• Liaise with third-party software/hardware vendors for problem resolution.
• Rollout of new software packages, upgrades, and new desktop hardware.
• Provide support and technical setup at some trade shows, including periodic travel.
• Monitor, support, and troubleshoot the IT infrastructure for operating issues using various software and hardware monitoring tools.
• Perform troubleshooting and problem resolution for assigned IT infrastructure issues, including hardware, software, telecommunication, business application, and customer connectivity.
• Install and configure desktop systems and workstations.
• Support end users with technical issues under supervision.
• Assist with network-related troubleshooting activities.
• Perform all other duties as assigned.

Requirements & Tech Stack

• High school-level knowledge of computer hardware and software.
• Hardware/software installation skills.
• Hardware/software troubleshooting skills.
• Basic understanding of software monitoring tools.
• Understanding of backup procedures.
• Good problem-solving and organizational skills.
• Ability to travel less than 25%.

Qualifications

• High school degree, technical certifications, or equivalent work experience required.
• A+ Certification or other technology certifications a plus.