Vehicle Title / Licensing Specialist

About the Role

First Advantage is seeking an Operations Specialist to join their vehicle team. This is an on-site position located in Fishers, IN. The role involves working with federal, state, and country agencies to submit necessary documentation for fleet renewals, titles, registrations, and licensing.

Key Responsibilities

• Ensure inbound transactional tasks from customers received via phone, mail, or e-mail are appropriately documented within the tasking system (RoadReady) and routed to the appropriate operational teams for fulfillment.
• Review incoming requests and/or documents to validate completeness before providing to a transaction team.
• Follow up with Requestors to obtain any additional information or documentation needed.
• Update internal systems (TFMS) with updated location and/or vehicle information.
• Update internal systems with faxed copies of registrations and plate information.
• Send weekly reports of missing documents required to complete monthly renewals.
• Provide recurring reporting to customers for required documents.
• Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.
• Performs other duties as assigned by management.

Requirements & Tech Stack

• High School Diploma or GED Required.
• No prior related work experience required.
• Strong computer navigation skills.
• Ability to maintain and manage multiple computer systems simultaneously.
• Demonstrated proficiency in Excel creating spreadsheets, VLOOKUP, and Pivot Table functions.
• Excellent phone skills and ability to communicate effectively with internal and external customers, partners, and stakeholders.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams).
• RoadReady (tasking system)
• TFMS (internal system)

Qualifications

• High degree of attention to detail.
• Adaptability.
• Ability to multi-task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Effectively communicate in a clear and concise manner.
• Self-motivated to achieve individual and organizational goals.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to work collaboratively in a team environment.

Preferred Experience: Experience within the transportation industry or Bureau of Motor Vehicles.

Plus: Salesforce experience.

Work Schedule & Compensation

• Starting wage of $18 per hour or approximately $37,440 USD annually.
• Location: Fishers, IN (on-site).
• Hours: Monday – Friday, 8:00 am – 4:30 pm ET (40-hour work week).