Patient Care Technician (PCT)

About the Role

WellNow Urgent Care is seeking a Patient Care Technician (PCT) to join their growing team. As a PCT, you will be a vital part of the team, maintaining the connection between the front-end and clinical operations. You will contribute to improving the delivery and quality of healthcare for urgent care patients.

Key Responsibilities

Patient Care Responsibilities

• Take patient history and obtain vital signs
• Perform necessary phlebotomy for laboratory sample collection (if certified)
• Accurately complete paperwork/computer work for ordered lab tests
• Perform point of care testing (e.g., strep, mono, glucose, influenza, urine pregnancy, urinalysis, blood glucose levels)
• Schedule and coordinate necessary records for ancillary patient care
• Assist providers with exams and testing (e.g., pelvic exams, eye/ear irrigations, I & D’s, splinting/ortho-glass preparation, EKG)
• Maintain patient information confidentiality (HIPAA)
• Ensure equipment is in working order
• Log laboratory procedures, process related paperwork using computer equipment
• Maintain examination rooms and stock medical supplies
• Ensure good patient flow
• Accompany the provider to the bedside
• Perform tasks to improve provider efficiency
• Document provider-dictated patient history (history of present illness, review of systems, past medical/surgical history, family/social histories, medications, allergies)
• Document patient medical history, physical examination findings, and procedures performed by the provider
• Commit to the specialty of Urgent Care, focusing on serving communities with quick, convenient, and quality care with continued clinical and patient experience training

Reception Responsibilities

• Explain accepted insurances, out-of-network options, and pricing to patients
• Greet patients and complete registration process in a timely manner
• Answer and appropriately triage phone calls
• Collect patient responsibility for visits
• Print, scan, and fax reports
• Clean the clinic before, during, and after shift

Occupational Medicine Responsibilities

• Ensure accurate and timely completion and scanning of Occupational Medicine documentation into the EMR system, maintaining compliance
• Complete the following Occupational Medicine testing:
• Urine Drug Screens
• Breath Alcohol Testing
• Hair Collection Drug Screens
• DOT & Non-DOT Physicals
• Vision and Audio Testing
• Pulmonary Function Testing
• Audiograms

Requirements & Tech Stack

• Computer knowledge and skills
• Must be able to register patients on the computer in a timely manner
• Proficiency in using Electronic Medical Records (EMR)
• Ability to complete and maintain CPR certification
• Computer equipment

Qualifications

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty
• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy
• Ability to identify equipment problems and correct or notify team leader
• Ability to establish and maintain effective relationships with staff, patients, and families
• Excellent listening and note-taking skills
• Ability to apply written instructions and standardize work practices
• Strong communication skills, including grammatical, spelling, and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Ability to manage high call and patient volume

Education

• High School Diploma or GED required

Preferred License or Certification

• EMT Basic certification
• Medical Assistant certification through one of the following programs:
• Clinical Medical Assistant (CCMA) - National Healthcare Association
• Certified Medical Assistant (CMA) – American Association of Medical Technologists
• Registered Medical Assistant (RMA) – American Medical Technologists