Sample Operations Associate

About the Role

The SAMPLE OPERATIONS ASSOCIATE role supports the sample operations team by executing key tasks such as audience feasibility checks, sample builds, and fieldwork setup. This entry-level position contributes by ensuring research projects are managed efficiently, maintaining data integrity, and escalating issues to maintain project quality. The role serves as a foundation for career growth within sample operations.

Key Responsibilities

• Conduct feasibility and incidence rate checks and build audiences following established procedures.
• Monitor live project progress, including quotas and supplier performance, and report risks promptly.
• Manage routine requests via Salesforce or Service Cloud queues.
• Coordinate translation inquiries and platform configuration tasks.
• Escalate complex or non-standard requests to team leads.
• Liaise with sample suppliers on daily tasks such as project launches and adjustments.
• Escalate unresolved issues with clear context and keep relevant teams informed.
• Communicate project status and issues directly with customers and go-to-market teams.
• Provide operational feedback and maintain clear handovers across time zones.
• Follow standard procedures rigorously to ensure data accuracy.
• Identify recurring issues and propose improvements.
• Maintain documentation of workflows, processes, and best practices.
• Participate in training, retrospectives, and improvement initiatives.

Requirements & Tech Stack

• 0–2 years of experience in operations, project coordination, market research, sample or survey operations, or related fields.
• Strong attention to detail and organizational skills.
• Clear and confident written and verbal communication.
• Proficiency with data and spreadsheets (Excel or Google Sheets).
• Willingness to learn in a dynamic environment with changing priorities.
• Preferred: experience with survey platforms, Salesforce or similar tools, interest in automation, customer-facing experience, and curiosity about technology and consumer insights.

Qualifications

• Recent graduates are welcome.

Compensation

• $55,000 to $60,000 per year.

Benefits & Perks

• Unlimited vacation time.
• One company-paid mental health day each quarter.
• Flexible working arrangements, including remote work.
• Personal development budget.
• Home office setup support.
• Wellbeing benefits and access to therapists and counselors.
• Company-paid life, accident, and disability insurance.
• Immediate access to health, dental, and vision insurance plans.
• Eligibility for 401(k) with company match after 90 days.
• Coaching, mentorship, and career development programs.