Alarm Dispatch Operator

About the Role

The Alarm Dispatch Operator plays a key role in maintaining safety by promptly responding to alarm signals and coordinating with emergency contacts. This position ensures timely and effective management of security incidents, providing critical support to customers during urgent situations. The role demands consistent performance in a fast-paced environment, contributing directly to the organization's mission of protecting clients and their assets.

Key Responsibilities

• Monitor and respond promptly to incoming alarm signals and calls.
• Initiate outbound calls to customers and emergency services to coordinate responses.
• Deliver professional and calm customer service under pressure.
• Process and review daily alarm reports for accuracy and follow-up.
• Identify and resolve customer concerns efficiently.
• Provide administrative and operational support as needed.
• Perform additional duties as assigned.

Requirements & Tech Stack

• Strong written and oral communication skills.
• Detail-oriented with a strong work ethic.
• Basic computer proficiency including data entry and multitasking.
• High School Diploma or equivalent.
• Calm, reliable, team-oriented mindset with a desire to help others.
• Availability to work fixed shifts including nights, weekends, and holidays.
• Ability to pass pre-employment screening.

Qualifications

• No prior experience required; training provided.
• 1-2 years preferred in customer service or related fields.