IT Specialst

Key Responsibilities

• Provide technical support to employees through email, chat, phone, and remote support tools
• Troubleshoot hardware, software, network, and account-related issues
• Assist employees with computer, laptop, printer, monitor, and peripheral setup
• Install, configure, update, and maintain software applications and operating systems
• Create, manage, and troubleshoot user accounts and access permissions
• Support Microsoft 365, Google Workspace, collaboration tools, and other business applications
• Diagnose basic connectivity, Wi-Fi, VPN, and network access issues
• Assist with onboarding and offboarding by preparing equipment, accounts, and system access
• Maintain accurate records of IT equipment, software licenses, user accounts, and support requests
• Monitor and respond to IT support tickets and prioritize issues based on urgency
• Document technical issues, troubleshooting steps, and resolutions
• Escalate complex technical problems to senior IT staff or external vendors when necessary
• Assist with system updates, security patches, backups, and routine maintenance
• Help maintain IT policies, procedures, technical documentation, and user guides
• Support cybersecurity practices, including password management, access controls, and security awareness
• Assist employees with remote-work technology and collaboration tools
• Identify recurring technical issues and recommend improvements to IT processes
• Coordinate with vendors and service providers when technical assistance or equipment is required
• Participate in IT projects, system implementations, upgrades, and technology initiatives
• Perform other IT support and administrative duties as assigned

Requirements & Tech Stack

• 0–3+ years of experience in IT support, help desk, technical support, systems administration, or a related field
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is a plus but not required
• Strong troubleshooting and problem-solving skills
• Basic understanding of computer hardware, software, operating systems, and networking
• Familiarity with Windows and/or macOS environments
• Experience with Microsoft 365, Google Workspace, or similar productivity platforms is a plus
• Familiarity with help desk, ticketing, remote-support, or IT service management systems is a plus
• Basic understanding of TCP/IP, DNS, Wi-Fi, VPNs, and common network concepts
• Strong attention to detail and documentation skills
• Excellent written and verbal communication skills
• Ability to explain technical information clearly to non-technical users
• Strong customer-service and interpersonal skills
• Ability to prioritize multiple support requests and manage time effectively
• Comfortable learning new technologies, applications, and IT systems
• Ability to work independently while collaborating effectively with remote teams
• Professional, patient, dependable, and service-oriented attitude
• Willingness to continuously develop technical skills
• Fluent in English
• Based in the United States and legally authorized to work in the U.S.
• Able to work effectively in a fully remote environment
• Reliable internet connection and suitable home office setup

Qualifications

• Entry-Level / Junior candidates are welcome to apply