Business Account Executive, SMB Direct Sales

About the Role

Responsible for the sale of integrated communication solutions to small-to-medium businesses. Develops relationships with individual businesses and the community, positioning the Comcast brand as a key component of the sales strategy.

Location

Schaumburg, IL - 1475 E Woodfield Rd

Key Responsibilities

• Create and deliver face-to-face sales presentations demonstrating knowledge of Comcast products and services.
• Promote the sale of bundled products to ensure optimal customer solutions.
• Exceed departmental, financial, and unit targets in mobile & data.
• Stay abreast of the competitive landscape and emerging technologies to position Comcast Business Services effectively.
• Generate new leads through prospecting activities such as cold calling, canvassing, customer referrals, and partner relationships.
• Focus on goal achievement and be results-driven.
• Assist with developing the sales territory, including cultivating local business partnerships and organizational affiliations.
• Retain the customer base by delivering on the Comcast Credo and ensuring a superior customer experience.
• Maintain and build customer relationships to drive customer retention.
• Work with internal teams to ensure operational efficiencies and service levels meet or exceed customer expectations, demonstrating strong customer service orientation and excellent follow-up skills.
• Prepare sales and activity reports as required.
• Participate in out-of-the-office meetings with customers regularly.
• Demonstrate excellent verbal and written skills, and skill in presenting, persuading, and negotiating.
• Consistently exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance.
• Ability to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Employee Expectations

• Understand and apply Comcast's Operating Principles.
• Own the customer experience, putting customers first and making them promoters of products and services.
• Be an enthusiastic learner, user, and advocate of Comcast's technology, products, and services, especially digital tools.
• Work collaboratively and be open to new ideas.
• Participate in the Net Promoter System by joining huddles, making callbacks, and elevating opportunities for improvement.
• Drive results and growth.
• Support a culture of inclusion.
• Do what's right for employees, customers, investors, and communities.

Requirements & Tech Stack

• Communication
• Persuasion
• Technical Knowledge
• Critical Thinking
• Problem Solving
• Adaptability
• Resilience
• Professional Integrity
• Customer-Focused
• Workplace Organization

Qualifications

• Bachelor's Degree
• Or a combination of coursework and experience, or extensive related professional experience.

Compensation

• Base Pay: $60,000.00
• Total Target Compensation (Base Pay + Targeted Commission): $90,000.00
• Sales compensation programs offer potential for significant upside above targeted earnings for overachievers.
• Benefits package designed to support employees physically, financially, and emotionally.