Medical Assistant I

About the Role

• Job Title: Medical Assistant I
• Department: 01120 GCMG South End Family Medicine - Family Medicine
• Status: Full time
• Hours Per Week: 40
• Schedule Details: Clinic hours are 7:00 AM and 5:00 PM, Monday - Friday
• Pay Range: $21.85 - $32.80

Key Responsibilities

• Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency.
• Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health).
• Assists provider with or performs procedures as ordered.
• Performs lab related duties:
• Venipuncture
• Specimen collection/labeling/packing
• Preparation of lab orders/requisitions
• Results tracking
• Point of Care testing (POCT) per standing order/provider order.
• Completes CLIA approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards.
• Administers medications and vaccines safely following the rights of medication administration.
• Performs other duties as assigned, such as:
• Medication refills
• Insurance authorizations
• Safety/regulatory log completion
• Patient messaging
• Medication/supply ordering
• Appointment scheduling
• Referrals
• Cross-trained to perform duties relevant to specialty or clinic practice within the scope of the Medical Assistant.
• Demonstrates effective and timely communication, teamwork, and appropriate escalation.
• Maintains a clean work environment, ensuring instruments and equipment are cleaned appropriately.
• Ensures equipment and supplies are in working order, and areas are appropriately stocked.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served, including understanding growth and development over the life span and assessing age-specific needs.

Requirements & Tech Stack

• Education:
• High School Diploma or GED required.
• Completion of an accredited Medical Assistant program or structured military training (clinical, per DD214) in lieu of a formal medical assistant program or EMT. (Applies to Greater Charlotte and Wake Forest divisions).
• OR, 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years (Applies to IL/WI and Floyd & Navicent divisions).
• Certification / License:
• American Heart Association (AHA) BLS certification required (Greater Charlotte, Wake Forest).
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) must be obtained within 45 days (IL/WI, Floyd & Navicent divisions, unless waived by department leader).
• May require specific certifications for Wake Forest division: AAMA, AMT, AAH, NHCWA, NHA, MCMA, NAHP, NRMA.
• Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within 1 year in select Wake Forest areas.
• Experience: No experience required.
• Knowledge / Skills / Abilities:
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills.
• Proficient computer skills, including keyboarding, Windows navigation, and exposure to electronic medical records systems.
• Demonstrates strong customer service skills.

Physical Requirements And Working Conditions

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance.
• Functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.
• Exposure to mechanical, electrical, chemical, blood and body fluids; required to wear protective clothing and equipment.
• Operates all necessary equipment.