IT Help Desk / Desktop Support

Key Responsibilities

• Handle onboarding/offboarding, device setup, and user provisioning.
• Provide onsite desktop and end-user support to Attorneys, Paralegals, and Staff.
• Support laptops, desktops, printers, mobile devices, and peripherals.
• Troubleshoot O365, Teams, and standard business applications.
• Test, evaluate, and research decisions about new technology for the business.
• Accurately document interactions, troubleshooting steps, and resolutions in a ticketing system.
• Set up technology for Conference rooms prior to meetings for attorney staff.
• Provide excellent customer service for employees.
• Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
• Follow IT policies, procedures, and security standards.

Requirements & Tech Stack

• 1-2 years of desktop / end-user support experience.
• Strong customer service and communication skills.
• Self-starter who can work independently with minimal supervision.
• Experience with Windows, O365, Active Directory.
• Ability to prioritize tasks effectively and manage time in a dynamic environment.
• Ability to lift and move IT equipment as needed.