Tenant Experience Coordinator

About the Role

The Tenant Experience Coordinator (TEC) will be the face of the tenant relations program, activating the building by connecting tenants, the management team, and ownership. This is a dynamic, on-site role where you will create and manage a progressive tenant program.

Key Responsibilities

• Serve as the central point of contact for programming in various building areas, including the Reserve Lounge, Parlor, FIT@500, assembly areas, public common areas, and retail experience.
• Coordinate and present event ideas/calendars to office tower management staff.
• Create budgets for tenant events and programming in amenity areas, with a goal of weekly events ranging from 50-2500 attendees.
• Leverage event planning and community building knowledge to create memorable experiences for office tenants, focusing on wellness, relaxation, fun, and recreation.
• Collaborate with the Management team to ensure customer service excellence and deliver the brand promise, aiming for beyond-exceed satisfaction ratings.
• Execute events within budget.
• Maintain a calendar of tenant birthdays, anniversaries, and life events, executing gift programs.
• Build and maintain relationships with the community and various organizations to identify programming opportunities.
• Procure vendors, equipment, and giveaways for events/programs (e.g., caterers, live entertainment, fitness instructors).
• Assist with seasonal programming and décor as required.
• Maintain accurate information on directories and other building publications.
• Order supplies for amenity areas as approved by property management.
• Maintain the Conference Center schedule, assist users with options, document feedback, and monitor cleaning, AV equipment, and furniture.
• Communicate room set-ups to building engineers/porters and ensure completion per client instructions.
• Monitor meetings for no-shows and cancellations and communicate accordingly.
• Create advertisements for tenant events and programming across various media platforms (electronic directory, email, print, signage).
• Attend relevant community meetings to stay current with market happenings.
• Send weekly update emails to tenants and monthly newsletters.
• Maintain social media accounts for the building.

Requirements & Tech Stack

• Professional demeanor and appearance.
• Excellent people, customer service, and communication skills.
• Flexible and adaptable to shifting priorities.
• Strong organizational skills and the ability to multi-task.
• Tech Savvy.
• Proficient in:
• Microsoft Office Suite
• Canva
• Facebook
• Instagram
• Twitter
• Google Drive
• Gmail
• iOS technology
• Ability to learn new tech programs quickly.
• Self-motivated.
• Able to think quickly and efficiently when confronted with a client request, and anticipate the needs of others.
• This is an on-site role; remote or hybrid options are not available.

Qualifications

• Preferably a bachelor’s degree in Marketing, Graphic Design, Event Management, and/or Hospitality Focus.
• 0-3 years of experience in hospitality, event coordination, marketing, or a related field is desirable.