Customer Service Representative

About the Role

iPostal1 is seeking confident, upbeat, and personable Customer Service professionals to support its growth at its Chicago, Illinois location. This is an in-office role with no remote work available. A two-week paid training program will be provided.

Key Responsibilities

• Answer inbound calls from customers promptly and professionally.
• Identify the type of assistance needed.
• Ascertain the level of assistance required to resolve inquiries and escalate when appropriate.
• Deliver all information in a positive, conversational, and compassionate manner to foster client relationships.
• Manage customer expectations.
• Actively engage customers in online chat.
• Handle escalations, team supervision, analytics, and reporting as assigned.

Requirements & Tech Stack

• Active listening skills
• Results-oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Experience supporting customers via phone, chat, and email.
• Ability to think on your feet.
• Positive, team-oriented attitude.

Qualifications

• Previous experience in a customer service-oriented role.