Insurance Claims Assistant, In Office

About the Role

CCMSI is seeking a detail-oriented Claims Assistant to support our claims team in a fast-paced, high-volume office environment. This role provides essential administrative and clerical support to Claims Adjusters, plays a critical role in maintaining accurate claim files, organizing documentation, coordinating activities, and helping ensure claims move efficiently through the review process.

Key Responsibilities

• Activate new claims and ensure files are set up accurately in the claim system.
• Schedule appointments and coordinate with medical providers.
• Process, code, and route incoming medical bills.
• Scan, attach, and organize electronic documents within claim files.
• Assist adjusters with diary management and document queues.
• Provide general clerical support to maintain workflow efficiency for a high-volume team.

Requirements & Tech Stack

• Strong organizational skills and the ability to manage tasks in a fast-paced office environment.
• Comfort handling high-volume clerical work with accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to operate general office equipment and multitask across systems.
• Reliability, initiative, and the ability to work with minimal direct supervision.
• Commitment to confidentiality and professionalism.
• Strong teamwork and customer service mindset.
• Reliable, predictable attendance during business hours.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Helpful Qualifications (Not Required)

• Bilingual in English and Spanish.
• Experience supporting a high-volume claims desk.
• Knowledge of medical terminology.
• Associate degree or two years of related business/office experience.

Qualifications

• Strong organizational skills
• High-volume clerical work proficiency
• Accuracy and attention to detail
• Excellent verbal and written communication skills
• Ability to operate general office equipment
• Multitasking across systems
• Reliability
• Initiative
• Ability to work with minimal direct supervision
• Commitment to confidentiality
• Professionalism
• Teamwork
• Customer service mindset
• Reliable attendance
• Proficiency with Microsoft Office (Word, Excel, Outlook)