Systems Monitoring Analyst I (Entry-Level)

About the Role

This is a Fully Remote Job. The Systems Monitoring Analyst I role is responsible for supporting the operation and maintenance of critical enterprise systems to ensure high availability and performance. This position contributes by monitoring system health, responding to alerts, assisting in issue resolution, and collaborating with various teams to maintain system integrity and security. The role is essential in minimizing downtime and supporting the organization's ongoing service delivery. The organization operates in the enterprise portal and customer relationship management systems space, serving a large user base of approximately one million individuals.

Key Responsibilities

• Monitor eCRM, Salesforce, MNP, and MN3P systems for performance and uptime
• Identify, document, and respond promptly to system alerts and anomalies
• Assist in diagnosing and resolving basic application and system issues
• Escalate complex problems to senior team members as needed
• Create and manage JIRA tickets to track issues and resolutions
• Communicate service interruptions to stakeholders clearly and timely
• Generate and maintain logs and reports on system performance and incidents
• Collaborate with cross-functional teams for system maintenance, updates, and deployments
• Adhere to security policies and maintain compliance with T3 security clearance
• Contribute to maintaining Red Hat Enterprise Linux operating system baselines
• Support deployments using container technologies like Docker, OpenShift, and AWS ECR
• Support security activities using tools such as SPLUNK, APP DYNAMICS, NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS
• Generate or update documentation as required
• Maintain regular and punctual attendance
• Perform other duties as assigned

Requirements & Tech Stack

• Bachelor’s Degree in a related technical discipline preferred or equivalent experience
• Active CompTIA Security+ certification or ability to obtain within two months of employment
• Completion of Salesforce Platform App Builder and Trailhead training within two months of employment
• Exposure to source and artifact control and configuration management
• Knowledge of current and emerging data center and infrastructure technologies
• Ability to determine strategies for recoverability and business continuity
• Willingness to work weekends, night shifts, holidays, and in a 24/7 environment
• Fluent in English (read, write, speak)
• Eligibility for Secret Security Clearance with Top Secret background investigation
• Ability to obtain and maintain necessary security access and background checks

Pay Range

• $58,288-$75,000 annually

Benefits & Perks

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) Savings Plan