Help Desk Technician
Wallace Graphics
Duluth, GA0–2 yrs54m agovia LinkedIn
About the Role
Wallace Graphics is seeking a Help Desk Technician to support users across our Atlanta-area locations. This role is the first point of contact for technology issues and is ideal for an early-career IT professional seeking hands-on experience across diverse systems and environments.
Key Responsibilities
- Triage, prioritize, and resolve Tier 1 issues across Windows, Mac, Microsoft 365, printers, and network connectivity.
- Document troubleshooting steps and resolutions clearly.
- Manage the full employee tech lifecycle, including workstation preparation, deployment, onboarding, and offboarding.
- Escalate issues when necessary.
- Provide support for production-floor technology.
Requirements & Tech Stack
- Calm, methodical troubleshooting instincts.
- Genuine customer-service mindset: patient, professional, and capable of explaining fixes to both technical and non-technical users.
- Working familiarity with:
- Active Directory
- Microsoft 365/Entra
- Jira (or similar ticketing systems)
- Remote-support tools
- Reliable personal transportation.
- Flexibility to travel between Atlanta-area locations as needed.
Qualifications
- 6–24 months of relevant hands-on IT experience (e.g., help desk, desktop support, internship).
- CompTIA A+ or Network+ certifications are a plus but not required.