JWICS Customer Support (ISSO)
BAE Systems, Inc.
Layton, UTFresher59m agovia LinkedIn
Job Title: JWICS Customer Support (ISSO)
About the Role
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator / Information Systems Security Officer (ISSO) at Hill Air Force Base, Utah. The selected candidate will join the Information Services team and play an important role in supporting the mission of Strategic Deterrence through continual improvement and innovation.
Key Responsibilities
- Resolve technical problems in a help desk environment
- Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
- Resolve access requests for user accounts and other desktop support functions
- Use automated tools and scripts where possible to improve efficiency and accuracy
- Provide technical assistance, training, and system documentation for users to promote efficient operation of applications
- Perform other duties as assigned
Requirements & Tech Stack
- US Citizenship is required pursuant to a government contract.
- Must be able to maintain an active final Top Secret clearance upon hire date.
- Must meet DoD 8570.01-M IAM Level II or higher certification requirements on hire date.
Qualifications
- Education and Experience:
- High School Diploma and 6+ years of relevant work experience, OR
- BS/BA Degree and 2+ years of relevant work experience, OR
- MS/MA Degree and 0+ years of relevant experience
- Experience:
- Resolving technical problems in a help desk environment
- Working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
- Resolving access requests for user accounts and other desktop support functions
- Using automated tools and scripts to improve efficiency and accuracy
- Developing training and system documentation for users to promote efficient operation of applications
Preferred Experience
- Bachelor's degree in a technical field
- Experience with the Joint Worldwide Intelligence Communications System (JWICS)
- Experience with Atlassian Jira and Confluence
- Experience working in a DoW environment
- Experience in SharePoint
- Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service