UX Intern

About the Role

Western National Insurance Group is seeking a UX Intern to join their Product Engineering team as part of the Summer 2027 Internship Program. The role involves supporting various projects and initiatives, playing a key role in day-to-day operations. This internship offers the opportunity to directly assist the Product Engineering team with a wide range of projects, including collaborating on the user design, research, and product design of their agent portal.

Key Responsibilities

• Conduct interviews, usability testing, surveys, and other research to understand agent needs.
• Evaluate workflows, navigation, content, accessibility, responsive design, and visual consistency across current agent portals.
• Identify opportunities to create a more unified experience across agent portals and connected applications.
• Create user flows, journey maps, wireframes, prototypes, and other UX artifacts.
• Collaborate with product, engineering, QA, and business stakeholders to turn feedback into actionable designs and recommendations.
• Present findings and document reusable UX patterns that support a future unified agent portal experience.

Requirements & Tech Stack

• Senior-level undergraduate or graduate student studying UX design, human-computer interaction, interaction design, information architecture, psychology, or a related field.
• Prior experience with UX design, user research, product design, or interaction design.
• Experience creating wireframes, prototypes, user flows, journey maps, or similar UX artifacts.
• Familiarity with Figma or a comparable design tool.
• Strong communication and collaboration skills.
• A portfolio demonstrating UX thinking, research, or design work.

Compensation

• $20.00/hour