Associate Account Executive , Digital Acquisition

About the Role

Digital Acquisition is the first face of AWS. When a customer raises their hand — whether through a Contact Sales form or a Live Chat on the AWS website — this team answers. The Digital Acquisition team is the front door to one of the world's most innovative technology companies and the first human connection in a customer's AWS journey. This role is for technically sharp sales professionals with proven experience who are chosen to represent AWS at its most critical moment. The team is deliberately small and high-caliber, comprised of representatives selected for their ability to operate with speed, technical credibility, and commercial instinct.

As a Customer Acquisition Representative (CAR) on the Digital Acquisition team, you will own the moment when a prospect's interest is at its peak. You will need to think fast, qualify quickly, and know when to bring in the right technical and account resources to accelerate a deal. This role requires a combination of technical depth and sales acumen. You will hold credible conversations about architecture, workload sizing, cloud economics, and competitive positioning as a trusted advisor. You will partner closely with Cloud Sales Reps, Solutions Architects, and Field Sales teams across all US and Canadian territories, operating as a trusted qualifier who sets the foundation for deals.

Key Responsibilities

• Respond to inbound customer inquiries via Contact Us forms and Live Chat with speed and precision, converting customer intent into qualified opportunities while interest is at its peak.
• Lead discovery conversations that go beyond the surface-level ask, uncovering technical requirements, business challenges, and buying signals.
• Hold credible, substantive conversations with customers across all levels, from technical admins to C-suite executives, on topics including cloud architecture, workload migration, AI/ML, and cloud economics.
• Qualify opportunities with rigor, accurately assessing customer fit, timeline, budget, and decision process before routing to the appropriate account or field sales team.
• Partner closely with Solutions Architects, Cloud Sales Reps, and Field Sales teams across all US and Canadian territories to ensure seamless handoffs and clear next steps.
• Maintain accurate and detailed pipeline activity, using data and self-service reporting to track performance and identify conversion trends.
• Continuously deepen your AWS product knowledge and technical acumen to stay ahead of customer questions and competitive conversations.
• Bring a bias for action and creative thinking to every customer interaction, finding new ways to engage, qualify, and accelerate opportunities.

Requirements & Tech Stack

• IT sales experience
• Experience navigating prospective accounts from and into a senior executive level to identify new customer opportunities
• Salesforce experience
• Microsoft Office products and applications experience
• Bachelor's degree

Qualifications

• Technically sharp sales professionals with proven experience
• Ability to operate with speed, technical credibility, and commercial instinct
• Ability to hold credible conversations about architecture, workload sizing, cloud economics, and competitive positioning
• Experience in fast-paced environments
• Curiosity and confidence to lead
• Thrives where inbound interest meets elite sales execution