Fraud Investigations Analyst

About the Role

The Fraud Investigations team at Robinhood protects customers and the platform by reviewing suspicious activity, confirming events, and taking action to reduce risk. This role is based in our Denver, CO and Westlake, TX office(s), with in-person attendance expected at least 3 days per week.

Shifts Available

• Denver: Hourly shift: 10:30 am - 7:00 pm (local time); Days off: Wednesday/Thursday
• Westlake: Hourly shift: 6:00 am - 2:30 pm (local time); Days off: Tuesday/Wednesday

Key Responsibilities

• Review and investigate fraud alerts to assess potential fraudulent activity using common fraud patterns and investigation steps.
• Analyze transactional and behavioral data to make risk-based decisions and complete clear, well-supported case documentation.
• Manage daily alert and case volume to meet quality and service-level targets.
• Partner with product, engineering, legal, compliance, vendor partners, and financial crime teams to gather information and escalate cases when needed.
• Identify recurring fraud trends and suggest specific process improvements based on investigation outcomes.

Requirements & Tech Stack

• 0–2 years of experience in fraud investigations or related financial crime, risk, compliance, or operations work.
• Exposure to account takeovers, identity theft, or money movement fraud.
• Clear written documentation skills and the ability to explain decisions using evidence from account activity.
• Strong attention to detail and comfort working with multiple data points (transactions, device signals, behavioral indicators).
• Ability to prioritize work, manage queue volume, and meet defined quality and productivity goals.
• Strong collaboration skills when working with partner teams to resolve cases and reduce customer impact.

Bonus Points

• CFE, CAMS, CFCS, or similar certification.
• Series 7 and 63 licenses.

What We Offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Top-tier benefits, including 100% paid health insurance for employees with 90% coverage for dependents.
• Access to the Robinhood Employee Fund for eligible US employees.
• Access to AI tools and continuous AI skill-building for every employee.
• Lifestyle wallet—a flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, and parental leave.
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Base pay for this role is estimated to be between $23—$27 USD per hour, depending on factors like education, training, experience, location, business needs, or market demands.