Techline Operator

About the Role

Flock is expanding deployment across field sites, requiring real-time technical guidance and accurate work orders to ensure field service operations run smoothly. Technicians and third-party contractors need rapid troubleshooting support for hardware, camera, and network issues on-site without delaying installations. This role will own live technical support and work order quality checking, providing field teams with the necessary answers and standards for clean execution.

What You'll Own

• Deliver real-time, chat-based technical troubleshooting support to field technicians and third-party contractors across live hardware, camera, network connectivity, and application issues.
• Audit and review newly generated work orders for accuracy, completeness, and adherence to updated field operational standards.
• Conduct investigative research into recurring or complex technical issues to determine root causes and guide field teams toward resolution.
• Manage high-volume, concurrent support cases using Salesforce, internal queue tools, and knowledge management systems.
• Partner cross-functionally across operations and field teams to clarify work order requirements and resolve technical escalations efficiently.

Requirements & Tech Stack

• Strong computer literacy and technical troubleshooting capability.
• Demonstrated experience delivering chat-based technical support in a remote setting.
• Ability to multitask across live support cases, work order queues, and documentation systems in a fast-paced environment.
• Clear written communication skills to articulate technical guidance, document case details, and collaborate across teams.
• Proficiency navigating web applications, software workflow tools, and Salesforce.
• Familiarity with cameras, network connectivity, or product hardware is a plus.

Compensation

• Starting salary between $55,000 and $65,000.
• Flock Stock Options.
• Base salary is determined by job-related experience, education/training, and market indicators.