Veteran Resource Coordinator

About the Indiana Department of Veterans' Affairs (IDVA)

The Indiana Department of Veterans' Affairs (IDVA) is committed to Support, Serve, and Advocate for the Indiana Veteran Community — including veterans, their families, caregivers, and Indiana National Guard members. IDVA works to expand access to services, improve program quality, and build collaborative partnerships.

Role Overview

The Veteran Resource Coordinator is the primary administrative support and first point of contact at IDVA headquarters. This role provides customer service to veterans, families, and stakeholders, and performs specialized tasks in support of IDVA’s mission. The position combines administrative duties with direct assistance in state veteran benefits and knowledge of IDVA programs. Key functions include managing walk-in traffic, phone, and email inquiries, appointment coordination, initial needs triage, benefits verification and processing, and accessing secure systems. The role is office-based in Indianapolis with a standard 37.5-hour work week. This is a salaried, exempt position; any work beyond the standard schedule is managed through flex time. Core office hours are 8:00 AM to 4:00 PM.

Key Responsibilities

• Constituent Services and Administrative Support
• Serve as the primary point of contact for all walk-ins, calls, emails, and visitors.
• Provide veteran-centered service.
• Manage inquiries, scheduling, and visitor logs.
• Deliver accurate program and benefit information.
• Triage needs, assist with initial applications and documentation.
• Escalate complex issues.
• Uphold confidentiality and compliance.
• Benefits Processing and System Access
• Process state veteran benefit applications, including eligibility verification and required documentation.
• Conduct CMS lookups and status checks.
• Support MFRF intake and follow-up through Salesforce.
• Ensure accurate, timely documentation routing.
• Accreditation, Compliance, and Administrative Support
• Perform mail distribution, supply ordering, filing, data entry, and report preparation.
• Maintain front-desk coverage from 8:00 AM to 4:00 PM.
• Complete required training on IDVA programs, systems, and policies.
• Collaboration and General Responsibilities
• Coordinate with the Training and Services Division, MFRF team, and other staff.
• Maintain accurate, confidential records.
• Represent IDVA professionally and uphold agency values.
• Perform other duties as assigned.

Salary

The salary for this position traditionally starts at $47,320.00, commensurate with education and work experience.

Requirements & Tech Stack

• Ability to perform essential functions with or without reasonable accommodation.
• Working knowledge in program subject matter obtained through experience and/or education.
• Specialized knowledge of program area including pertinent rules and regulations.
• Basic knowledge of all source materials and references including federal and state laws governing the programs.
• Ability to implement new principles and policies and discern any far-reaching implications.
• Ability to communicate effectively.
• The ability to apply general rules to specific problems.
• Ability to work effectively with a wide variety of stakeholders.
• Working knowledge of accounting and budget principles.

Qualifications

• A degree is not a standard requirement for this role.
• At least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
• Some positions may include specific education requirements depending on the program scope.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account with employer match.
• Two (2) fully-funded pension plan options.
• A robust program of leave policies including:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave.
• Up to 15 hours of paid community service leave.
• Combined 180 hours of paid vacation, personal, and sick leave time off.
• 12 paid holidays, 14 on election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free Parking for most positions.
• Free LinkedIn Learning access.