Guest Service Representative
Coborn's, Inc.
Fargo, NDFresher20m agovia LinkedIn
About the Role
A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (e.g., Money Orders, Western Union, Dry Cleaning, Postage). The Guest Service Representative upholds Coborn's high standard of service by supporting the front-end and the remainder of the store through cashier interventions, transaction reversals/corrections, and other unique transactions (e.g., returns, coupon refunds, exchanges).
Key Responsibilities
- Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
- Perform all front-end functions, including but not limited to: cashiering, bagging, operating money order machines, electronic payment machines, postal machinery, copiers, lottery equipment, Western Union, and bookkeeping.
- Assist guests with returned merchandise, overrings, and overcharges.
- Conduct cashier accuracy audits.
- Provide low-level troubleshooting and inform store management of problem areas, including pricing, equipment breakdowns, service levels and standards, and personnel issues.
- Provide backup services to employees in all areas of responsibility, including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
- Provide backup to the Guest Service Manager and Senior Guest Service Manager in their absence.
Requirements & Tech Stack
- Money Order Machines
- Western Union
- Dry Cleaning
- Postage
- Electronic Payment Machines
- Postal Machinery
- Copiers
- Lottery Equipment
- Bookkeeping
- Cashiering
- Bagging
- Transaction Reversals/Corrections
- Returns
- Coupon Refunds
- Exchanges
Qualifications
- A passion for providing remarkable guest service.
Pay Range: $13.50 - $19.00 / Hr.