Administrative Professional
Northwest Exterminating
Gainesville, GAFresher57m agovia LinkedIn
About the Role
Northwest Exterminating is seeking an Administrative Professional to join their team. This role serves as a critical link between customers and service professionals, ensuring smooth operations.
Key Responsibilities
- Manage inbound calls and emails, assisting customers with payments, scheduling, and conflict resolution.
- Document customer accounts and ensure accurate and prompt completion of all paperwork.
- Coordinate and prepare monthly service routes for service professionals.
- Handle additional tasks and projects as needed to support the team.
- Collaborate with internal teams (administrative associates, sales, service professionals, management) to ensure top-tier customer service.
- Foster consistent communication with customers to ensure their needs are met.
Requirements & Tech Stack
- Adhere to the NORTHWEST WAY, upholding high standards of professionalism and customer care.
- Act as a brand ambassador, representing company values and image with every customer interaction.
- Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.
Qualifications
- High School Diploma or equivalent required.
- No experience necessary.
- Must be at least 18 years of age.
What We Offer
- Starting Hourly Pay: $16.
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match and employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts.
- Industry-leading, quality training program.