Teller

About the Role

The Teller position will engage in serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals.

Key Responsibilities

• Protect the integrity and confidentiality of membership by identifying members and account ownership.
• Perform transactional duties with high accuracy in accordance with credit union policies and procedures.
• Adhere to STCU’s balancing standards and proper dual control.
• Deepen member relationships by presenting and explaining credit union products and services.
• Exceed service expectations by creating unparalleled member experiences.
• Take ownership of issues and challenges.
• Maintain an up-to-date knowledge of all credit union products and services.
• Proactively and efficiently resolve issues/problems with member accounts.

Requirements & Tech Stack

• MS Office programs: Outlook, Word, Excel, and Teams

Qualifications

• Education: High school diploma or equivalent.
• Job Experience: Minimum six months customer service in a retail or customer service environment with recent cash handling experience.
• Physical Demands: Ability to regularly talk, hear and operate a computer, keyboard and mouse. Ability to occasionally lift, pull/push and carry up to 25 pounds with accommodations.
• Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.
• Travel Demands: May be asked to travel to other STCU locations.