Marketing & Communications Intern

About the Role

The Enterprise Customer Experience (ECX) Intern Program offers a meaningful, hands-on opportunity to contribute to enterprise-wide customer experience initiatives. Interns will gain exposure to active projects in digital feedback strategy, survey platform administration, and technical process implementation. This role involves building relationships with cross-functional partners and leadership, and participating in a collaborative environment designed to develop both technical and professional skills. Opportunities to network with leadership and peer development program participants are woven throughout the experience.

Key Responsibilities

• Assist in the maintenance of experience management platform workflows and automated processes, including the identification and documentation of opportunities for simplification.
• Support the cleanup and modernization of technical infrastructure supporting feedback programs.
• Contribute to the technical implementation of digital feedback listening posts.
• Design and build a repeatable reporting process for digital experience listening statistics.
• Engage with enterprise-wide business partners to gain experience navigating complex stakeholder relationships and delivering creative solutions that meet diverse technical requirements.

Requirements & Tech Stack

• Strong verbal and written communication skills.
• Intermediate PowerPoint and Excel skills.
• Detail-oriented and able to manage multiple projects during the same timeframe.

Qualifications

• Pursuing or obtained a bachelor’s or master’s degree.
• Rising seniors currently enrolled in an Undergraduate or Graduate program with a focus on marketing, psychology, sociology, business, finance, or comparable discipline, or a graduate student in survey research or a related field.
• Preferred Cumulative GPA of 3.0 or above.
• (Primary Research Only) Experience with SPSS (or similar); Qualtrics, or similar online survey platform, preferred.
• Having a learner mindset, curiosity, and the ability to think outside the box about the future is a plus.