Outbound Tele Sales Agent

About the Role

• This is a remote position for the state of Texas.
• Conduct outbound calls to members to promote and schedule virtual appointments.
• Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
• Stay informed about healthcare services and offerings to provide up-to-date information to members.
• Follow all compliance and regulatory requirements when handling member information.

Key Responsibilities

• Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.
• Utilize persuasive techniques to encourage members to agree to schedule an appointment.
• Address any questions or concerns members may have regarding virtual services, providing accurate information and support.
• Maintain detailed records of each call, including member responses and scheduled appointments, in the customer relationship management (CRM) system.
• Performs follow up with members, outside entities and/or providers.
• Ensures responses to member and/or provider inquiries are completed efficiently to achieve service and quality.

Requirements & Tech Stack

• Comfort working in a telephonic intensive environment
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Self-provided internet service: Minimum 25 Mbps download and 10 Mbps upload speed (wireless, wired cable, or DSL connection suggested). Humana reserves the right to require internet service upgrades.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Qualifications

• Bachelor's degree
• Telephonic sales experience (inbound, outbound)
• Understanding of value-based primary care and/or Medicare Advantage
• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance.

Pay Range

• $45,000 - $60,900 per year
• This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities