Field Service Technician

Field Service Technician

About Rivian

Rivian is on a mission to keep the world adventurous forever. We build emissions-free Electric Adventure Vehicles and seek curious, courageous individuals. We challenge what's possible, reframe problems, seek new solutions, and operate comfortably in the unknown. Our diverse backgrounds share a love of the outdoors and a desire to protect it.

Role Summary

This position is for emerging to mid-level Technicians eager to grow their technical acumen and deliver exceptional customer experiences. As part of our junior talent pipeline, you will work under the mentorship of senior technicians and leadership to support EV repairs, inspections, and field service operations. The ideal candidate thrives in dynamic, fast-paced environments, possesses strong communication skills, and has a passion for innovation and adventure. While based at a local service center, this role may involve remote work, traveling for mobile service, or supporting plant operations.

Key Responsibilities

• Vehicle Service & Repair: Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at a service center, mobile route, or remote location.
• Technical Guidance & Learning: Learn to identify and explain the product line, EV framework, tools, and accessories. Establish peer relationships and work under the mentorship of senior technicians.
• Procedure & Safety Adherence: Utilize technical resources and follow repair procedures efficiently, maintaining quality and safety.
• Quality Assurance: Conduct road tests on vehicles post-repair to verify repair quality and ensure operational safety.
• Parts & Operations Management: Assist with day-to-day parts operations, including ordering, receiving, shipping, inventory tracking, and work order/expense reporting.
• Documentation: Maintain proper, detailed technical notes and documentation for all completed and in-process repairs.
• Customer Interaction: Perform duties with high professionalism when interacting with customers, families, third-party affiliates, and suppliers.
• Continuous Improvement: Identify process areas for improvement, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
• Professional Growth: Actively engage in required training, stay current on evolving technical skills, and maintain high-quality work with minimal supervision as experience increases.

Requirements & Tech Stack

• General & Operational Requirements
• High School Diploma, GED, or recognized equivalency credential.
• Minimum age of 21 years old.
• Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years).
• Ability to drive a non-commercial truck and trailer is preferred.
• Availability for a standard 40-hour workweek, including potential shifts on weekends, holidays, early mornings, evenings, or overnights.
• Flexibility for travel to regional locations or production facilities.
• Proficient with laptops/computers in Windows or Mac environments, and work order management systems.
• Eagerness to learn, strong organizational skills, time management, and high attention to detail.
• Ability to perform physical tasks, including sitting, standing, walking, bending, kneeling, reaching, and lifting up to 50 lbs.
• Education & Experience
• Graduation from an accredited automotive repair school/program is highly preferred.
• 0–3 years of hands-on experience in an automotive shop or technical environment; open to recent graduates.
• Basic exposure to electric vehicle (EV) / hybrid frameworks, or experience working in fast-paced start-up environments is a plus.
• Technical Foundations (Junior Level Focus)
• Electrical & Systems: Foundational understanding of basic electricity theory (high voltage vs. low voltage awareness), basic circuit measurement tools (DVOM), and introductory exposure to reading electrical schematics.
• Chassis & Maintenance: Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
• Diagnostics & Workflows: Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Pay Disclosure

• Hourly range: $25.88 - $35.64/hr for Southern California based applicants.
• The final salary will be based on factors including specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.
• The successful candidate may be eligible for an annual performance bonus.
• Comprehensive benefits package for full-time and part-time employees, their spouse/domestic partner, and children up to age 26, including paid vacation, paid sick leave, medical, dental, vision, short-term disability, and long-term disability insurance.
• Opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if eligibility requirements are met.
• Full-time employee coverage is effective on their first day of employment.
• Part-time employee coverage is effective the first of the month following 90 days of employment.